All Systems Operational
North America Operational
Web Interface   ? Operational
Mobile Interface   ? Operational
Email Notifications   ? Operational
SMS Notifications   ? Operational
Voice Notifications   ? Operational
Mobile Push Notifications   ? Operational
Conferencing   ? Operational
Integration Platform   ? Operational
REST API   ? Operational
Email Initiation   ? Operational
Europe, Middle East, and Africa Operational
Web Interface   ? Operational
Mobile Interface   ? Operational
Email Notifications   ? Operational
SMS Notifications   ? Operational
Voice Notifications   ? Operational
Mobile Push Notifications   ? Operational
Conferencing   ? Operational
Integration Platform   ? Operational
REST API   ? Operational
Email Initiation   ? Operational
Asia Pacific Operational
Web Interface   ? Operational
Mobile Interface   ? Operational
Email Notifications   ? Operational
SMS Notifications   ? Operational
Voice Notifications   ? Operational
Mobile Push Notifications   ? Operational
Conferencing   ? Operational
Integration Platform   ? Operational
REST API   ? Operational
Email Initiation   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 22, 2018

No incidents reported today.

Jan 21, 2018

No incidents reported.

Jan 20, 2018

No incidents reported.

Jan 19, 2018

No incidents reported.

Jan 18, 2018
Completed - The scheduled maintenance has been completed.
Jan 18, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 08:00 PST
Scheduled - The latest release of xMatters On-Demand (5.5.195) is scheduled to begin deployment on Thursday, January 18. For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/115004851726

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063.
Jan 17, 08:54 PST
Jan 17, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018
Completed - The scheduled maintenance has been completed.
Jan 12, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 08:00 PST
Scheduled - The latest release of xMatters On-Demand (5.5.194.1) is scheduled to begin deployment on Friday, January 12. For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/115004851726

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063.
Jan 11, 08:42 PST
Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
Jan 12, 12:05 PST
Monitoring - The xMatters conference provider has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
Jan 12, 11:51 PST
Update - Our provider continues to work on resolving the routing failures for inbound calls from Canada to a small subset of Twilio US Toll-free numbers. We will continue to provide updates as they become available.
Jan 12, 10:01 PST
Update - Our provider is experiencing intermittent issues routing inbound calls from Canada to a small subset of US Toll-free numbers. The issue has been identified as a routing equipment failure and our provider is working to fix the problem as soon as possible
Jan 12, 08:53 PST
Identified - The xMatters Incident Response team has identified the source of the issue. We are currently working with our provider to address this issue. We will update once a solution has been identified and implemented.
Jan 12, 08:29 PST
Investigating - The xMatters incident team have identified a potential issue with xMatters On-Demand for some clients located in the North America region. We are currently investigating an issue with conferencing where dialling into a conference via toll free number results in not being able to join the conference. Other methods such as dialling via toll number or receiving a call to join are not impacted. We will update as more information becomes available.
Jan 12, 08:04 PST
Jan 11, 2018

No incidents reported.

Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.

Jan 8, 2018
Completed - The scheduled maintenance has been completed.
Jan 8, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 08:00 PST
Scheduled - The latest release of xMatters On-Demand (5.5.194) is scheduled to begin deployment on Monday, January 8. For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/115004851726

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063.
Jan 5, 08:57 PST
Postmortem - Read details
Jan 10, 13:51 PST
Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
Jan 8, 16:02 PST
Monitoring - The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
Jan 8, 15:58 PST
Identified - The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
Jan 8, 15:38 PST
Investigating - The xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the Asia Pacific region. Some clients may be experiencing an issue with accessing the mobile app. We are currently investigating the issue, and will update as information becomes available.
Jan 8, 15:12 PST