All Systems Operational
North America Operational
Web Interface   ? Operational
Mobile Interface   ? Operational
Email Notifications   ? Operational
SMS Notifications   ? Operational
Voice Notifications   ? Operational
Mobile Push Notifications   ? Operational
Conferencing   ? Operational
Integration Platform   ? Operational
REST API   ? Operational
Email Initiation   ? Operational
Europe, Middle East, and Africa Operational
Web Interface   ? Operational
Mobile Interface   ? Operational
Email Notifications   ? Operational
SMS Notifications   ? Operational
Voice Notifications   ? Operational
Mobile Push Notifications   ? Operational
Conferencing   ? Operational
Integration Platform   ? Operational
REST API   ? Operational
Email Initiation   ? Operational
Asia Pacific Operational
Web Interface   ? Operational
Mobile Interface   ? Operational
Email Notifications   ? Operational
SMS Notifications   ? Operational
Voice Notifications   ? Operational
Mobile Push Notifications   ? Operational
Conferencing   ? Operational
Integration Platform   ? Operational
REST API   ? Operational
Email Initiation   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
As scheduled, xMatters will be performing preventative maintenance on our database software to apply the latest features and security patches, beginning on February 20, 2018. This update will require a brief downtime in the xMatters On-Demand Service for customers in the North America region.

For more information about these updates and how they could affect you, please refer to the maintenance notice posted on our support site at: https://support.xmatters.com/hc/en-us/articles/115005853743
Posted on Feb 19, 16:03 PST
The latest release of xMatters On-Demand (5.5.199.1) is scheduled to begin deployment on Tuesday, February 20. For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/115004851726

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063.
Posted on Feb 19, 08:52 PST
This is just a reminder that we'll be enabling our Knight release for all regions on Tuesday, February 20, beginning at 10:00am PST. There will be zero downtime during this release.

For complete release details, check out the Knight (Jan/Feb) 2018 Release Overview at https://support.xmatters.com/hc/en-us/articles/115005933606
Posted on Feb 16, 14:33 PST
Past Incidents
Feb 19, 2018

No incidents reported today.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018
Completed - The scheduled maintenance has been completed.
Feb 15, 22:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 08:00 PST
Scheduled - The latest release of xMatters On-Demand (5.5.199) is scheduled to begin deployment on Thursday, February 15. For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/115004851726

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063.
Feb 14, 09:01 PST
Completed - The scheduled maintenance has been completed.
Feb 15, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 08:00 PST
Scheduled - As scheduled, xMatters will be performing preventative maintenance on our database software to apply the latest features and security patches, beginning on Wednesday, February 14, 2018 (PST). This update will require a brief downtime in the xMatters On-Demand Service for customers in the Asia-Pacific region.

For more information about these updates and how they could affect you, please refer to the maintenance notice posted on our support site at: https://support.xmatters.com/hc/en-us/articles/115005853743
Feb 9, 13:58 PST
Feb 13, 2018
Completed - The scheduled maintenance has been completed.
Feb 13, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 08:00 PST
Scheduled - The latest release of xMatters On-Demand (5.5.198.1) is scheduled to begin deployment on Tuesday, February 13. For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/115004851726

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063.
Feb 9, 09:11 PST
Feb 12, 2018

No incidents reported.

Feb 11, 2018
Postmortem - Read details
Feb 15, 11:01 PST
Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
Feb 11, 15:29 PST
Monitoring - The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
Feb 11, 14:51 PST
Identified - The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
Feb 11, 14:21 PST
Investigating - The xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in Europe. Some clients may be experiencing delays in notifications. We are currently investigating the issue, and will update as information becomes available.
Feb 11, 14:14 PST
Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.

Feb 8, 2018

No incidents reported.

Feb 7, 2018

No incidents reported.

Feb 6, 2018

No incidents reported.

Feb 5, 2018

No incidents reported.