The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
May 11, 08:42 PDT
The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
May 11, 08:38 PDT
Voice notifications and Email Initiation services have now been resolved. Some clients may still be experiencing issues with the Conferencing service. We will continue to provide updates as they become available.
May 11, 07:55 PDT
The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
May 11, 07:06 PDT
The xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in Europe. We are currently investigating the issue, and will update as information becomes available.
May 11, 06:54 PDT