All Systems Operational
North America Operational
Web Interface ? Operational
Mobile Interface ? Operational
Email Notifications ? Operational
SMS Notifications ? Operational
Voice Notifications ? Operational
Mobile Push Notifications ? Operational
Conferencing ? Operational
Integration Platform ? Operational
REST API ? Operational
Email Initiation ? Operational
Europe, Middle East, and Africa Operational
Web Interface ? Operational
Mobile Interface ? Operational
Email Notifications ? Operational
SMS Notifications ? Operational
Voice Notifications ? Operational
Mobile Push Notifications ? Operational
Conferencing ? Operational
Integration Platform ? Operational
REST API ? Operational
Email Initiation ? Operational
Asia Pacific Operational
Web Interface ? Operational
Mobile Interface ? Operational
Email Notifications ? Operational
SMS Notifications ? Operational
Voice Notifications ? Operational
Mobile Push Notifications ? Operational
Conferencing ? Operational
Integration Platform ? Operational
REST API ? Operational
Email Initiation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 23, 2017

No incidents reported today.

May 22, 2017

No incidents reported.

May 21, 2017
Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
May 21, 10:00 PDT
Monitoring - The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
May 21, 09:38 PDT
Identified - The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
May 21, 09:21 PDT
Investigating - The xMatters monitoring tools have identified a potential issue with Voice calling/responses for some clients. We are currently investigating the issue, and will update as information becomes available.
May 21, 08:33 PDT
May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017

No incidents reported.

May 17, 2017
Completed - The scheduled maintenance has been completed.
May 17, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 08:00 PDT
Scheduled - The latest release of xMatters On-Demand (5.5.164) is scheduled to begin deployment on Wednesday May 17, 2017. For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/115001209543

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063.
May 16, 10:21 PDT
May 16, 2017

No incidents reported.

May 15, 2017
Completed - The scheduled maintenance has been completed.
May 15, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 08:00 PDT
Scheduled - The latest release of xMatters On-Demand (5.5.163.1) is scheduled to begin deployment on Monday May 15, 2017. For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/115001209543

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063.
May 12, 09:11 PDT
May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.

May 12, 2017

No incidents reported.

May 11, 2017
Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
May 11, 08:42 PDT
Monitoring - The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
May 11, 08:38 PDT
Update - Voice notifications and Email Initiation services have now been resolved. Some clients may still be experiencing issues with the Conferencing service. We will continue to provide updates as they become available.
May 11, 07:55 PDT
Identified - The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
May 11, 07:06 PDT
Investigating - The xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in Europe. We are currently investigating the issue, and will update as information becomes available.
May 11, 06:54 PDT
May 10, 2017
Completed - The scheduled maintenance has been completed.
May 10, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 08:00 PDT
Scheduled - The latest release of xMatters On-Demand (5.5.163) is scheduled to begin deployment on Wednesday May 10, 2017. For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/115001209543

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063.
May 9, 09:20 PDT
May 9, 2017

No incidents reported.