The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
Posted May 21, 2017 - 10:00 PDT
Monitoring
The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
Posted May 21, 2017 - 09:38 PDT
Identified
The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
Posted May 21, 2017 - 09:21 PDT
Investigating
The xMatters monitoring tools have identified a potential issue with Voice calling/responses for some clients. We are currently investigating the issue, and will update as information becomes available.
Posted May 21, 2017 - 08:33 PDT
This incident affected: Europe, Middle East, and Africa (Voice Notifications), Asia Pacific (Voice Notifications), and North America (Voice Notifications).