All Systems Operational
North America Operational
Web Interface   ? Operational
Mobile Interface   ? Operational
Email Notifications   ? Operational
SMS Notifications   ? Operational
Voice Notifications   ? Operational
Mobile Push Notifications   ? Operational
Conferencing   ? Operational
Integration Platform   ? Operational
REST API   ? Operational
Email Initiation   ? Operational
Europe, Middle East, and Africa Operational
Web Interface   ? Operational
Mobile Interface   ? Operational
Email Notifications   ? Operational
SMS Notifications   ? Operational
Voice Notifications   ? Operational
Mobile Push Notifications   ? Operational
Conferencing   ? Operational
Integration Platform   ? Operational
REST API   ? Operational
Email Initiation   ? Operational
Asia Pacific Operational
Web Interface   ? Operational
Mobile Interface   ? Operational
Email Notifications   ? Operational
SMS Notifications   ? Operational
Voice Notifications   ? Operational
Mobile Push Notifications   ? Operational
Conferencing   ? Operational
Integration Platform   ? Operational
REST API   ? Operational
Email Initiation   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 17, 2019

No incidents reported today.

Feb 16, 2019

No incidents reported.

Feb 15, 2019
On-Demand Deployment Scheduled (All Regions)
Completed - The scheduled maintenance has been completed.
Feb 15, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 08:01 PST
Scheduled - The latest release of xMatters On-Demand (5.5.246.1) is scheduled to begin deployment on Friday, February 15. For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/360021746032

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063.
Feb 14, 08:56 PST
Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019
On-Demand Deployment Scheduled (All Regions)
Completed - The scheduled maintenance has been completed.
Feb 12, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 08:00 PST
Scheduled - The latest release of xMatters On-Demand (5.5.246) is scheduled to begin deployment on Tuesday, February 12. For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/360021746032

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063.
Feb 11, 08:56 PST
xMatters On-Demand Defender Release
Completed - The scheduled maintenance has been completed.
Feb 12, 10:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 10:00 PST
Scheduled - This is just a quick reminder that, as scheduled, the Defender release of xMatters On-Demand will be available in all production deployments on Tuesday, February 12.

For complete release details (and some sneak peeks at our next release), check out the Defender (Jan/Feb) 2019 Release Overview at https://support.xmatters.com/hc/en-us/articles/360021682191
Feb 8, 09:00 PST
Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019

No incidents reported.

Feb 6, 2019

No incidents reported.

Feb 5, 2019
Issue Discovered - Service disruption in North America
Postmortem - Read details
Feb 13, 14:10 PST
Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
Feb 5, 10:23 PST
Monitoring - The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
Feb 5, 10:07 PST
Update - We are continuing to work on resolving this issue. Majority of clients should be able to access the web interface, however may temporarily see accessibility issues. We will provide another update in 30 minutes.
Feb 5, 09:39 PST
Update - The xMatters Incident Response team has identified the source of the issue and is still working on a fix. We will update once a solution has been identified and implemented.
Feb 5, 09:07 PST
Update - The xMatters Incident Response team has identified the source of the issue and is still working on a fix. We will update once a solution has been identified and implemented.
Feb 5, 08:36 PST
Identified - The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
Feb 5, 08:05 PST
Investigating - The xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in North America, accessing the system may result in a temporary error. We are currently investigating the issue, and will update as information becomes available.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Feb 5, 08:04 PST
Feb 4, 2019
On-Demand Deployment Scheduled (All Regions)
Completed - The scheduled maintenance has been completed.
Feb 4, 22:01 PST
Update - We're back on track and the latest release of xMatters On-Demand (5.5.245) is currently being deployed to all regions. This update does not require any server downtime and will not affect service access.

For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/360021746032
Feb 4, 16:24 PST
Update - The deployment of the latest release of xMatters On-Demand has been delayed due to unforeseen circumstances, but should resume shortly. We'll post another notice when we have more information or when the deployment resumes.

For information about the fixes and updates in this release, refer to the Support Notes document at https://support.xmatters.com/hc/en-us/articles/360019493351
Feb 4, 13:48 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 08:00 PST
Scheduled - The latest release of xMatters On-Demand (5.5.245) is scheduled to begin deployment on Monday, February 4. For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/360021746032

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063.
Feb 1, 08:52 PST
Feb 3, 2019

No incidents reported.

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