Issue Discovered - Service disruption in All Regions – SMS Notification to the US and Canada
Monitoring - All SMS traffic to the US and Canada is now being delivered through our secondary short code 66936. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
Sep 21, 2026 - 11:41 PDT
Investigating - xMatters has identified an issue with xMatters SMS Notification for some clients in All Regions to numbers in the United States and Canada from our short code 87961. We have failed over to our secondary short code 66936. We are currently investigating the issue and will update as information becomes available.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Sep 21, 2026 - 11:14 PDT
North America Operational
Web Interface Operational
Email Notifications Operational
SMS Notifications Operational
Voice Notifications Operational
Conferencing Operational
Integration Platform Operational
API Operational
Mobile App Operational
Europe, Middle East, and Africa Operational
Web Interface Operational
Email Notifications Operational
SMS Notifications Operational
Voice Notifications Operational
Conferencing Operational
Integration Platform Operational
API Operational
Mobile App Operational
Asia Pacific Operational
Web Interface Operational
Email Notifications Operational
SMS Notifications Operational
Voice Notifications Operational
Conferencing Operational
Integration Platform Operational
API Operational
Mobile App Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 1, 2026

Issue Discovered - Service disruption in North American Region - Multiple Services
Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
Oct 1, 11:56 PDT
Monitoring - The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
Oct 1, 10:45 PDT
Identified - The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
Oct 1, 10:40 PDT
Update - We are continuing to investigate this issue.
Oct 1, 10:30 PDT
Investigating - xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the North America region. We are currently investigating the issue and will update as information becomes available.

Please see incident details for specific services impacted.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Oct 1, 10:22 PDT

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

Unresolved incident: Issue Discovered - Service disruption in All Regions – SMS Notification to the US and Canada.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

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