Resolved - On Thursday July 11, 2019 at approximately 2:15 PM PDT, the xMatters monitoring tools detected an issue with a backend service responsible for delivering notifications within the North American region. Some xMatters clients may have experienced a rejection or delay in notification delivery during this time. The issue was identified and rectified by 3:30 PM PDT and all queued notifications processed and delivered. In some cases, the incident may have left events in a non-terminated state. If you notice events that have not terminated properly, you can terminate them manually. We will provide a full root cause analysis once we have concluded the incident investigation.
Jul 11, 14:15 PDT