Verifying - Issue has been mitigated. Engineering will monitor
May 23, 2024 - 18:08 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 6, 2024 09:00-09:30 PDT
Scheduled - As part of our commitment to continuous improvement, we're always looking to upgrade our technologies to deliver the best possible features and functionality, including security updates, performance enhancements, and compatibility improvements.

The next items on our list are the database services that support our web user interface, integrations, reporting, and event and notification processing capabilities. We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 120 seconds) interruption in service for each instance at some point during the scheduled maintenance window.

During the brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications.

For the APAC region, these updates will take place between May 7-9, between the hours of 2am and 10am AEST.

For more information, see the maintenance notice on the xMatters support site.

May 6, 2024 09:00-09:30 PDT
North America Operational
Web Interface ? Operational
Email Notifications ? Operational
SMS Notifications ? Operational
Voice Notifications ? Operational
Conferencing ? Operational
Integration Platform ? Operational
API ? Operational
Mobile App ? Operational
Europe, Middle East, and Africa Operational
Web Interface ? Operational
Email Notifications ? Operational
SMS Notifications ? Operational
Voice Notifications ? Operational
Conferencing ? Operational
Integration Platform ? Operational
API ? Operational
Mobile App ? Operational
Asia Pacific Operational
Web Interface ? Operational
Email Notifications ? Operational
SMS Notifications ? Operational
Voice Notifications ? Operational
Conferencing ? Operational
Integration Platform ? Operational
API ? Operational
Mobile App ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 16, 2024

No incidents reported today.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024
Postmortem - Read details
Jul 12, 13:08 PDT
Resolved - This incident has been resolved.
Jul 5, 10:16 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 5, 09:36 PDT
Investigating - xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the North America region. We are currently investigating the issue and will update as information becomes available.

Please see incident details for specific services impacted.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

Jul 5, 09:19 PDT
Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.

Jul 2, 2024

No incidents reported.