As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities.
We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled 10-minute maintenance window. During the brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications.
For the NA region, these updates will take place March 11, at 2pm PDT.
Completed -
The scheduled maintenance has been completed.
Mar 10, 15:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 15:00 PDT
Scheduled -
As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities.
We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled 10-minute maintenance window. During the brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications.
For the EMEA region, these updates will take place March 10, at 10pm GMT.
Resolved -
The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
Mar 10, 13:54 PDT
Identified -
The xMatters Incident Response team believes they have identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
Mar 10, 13:51 PDT
Investigating -
We have reports that some users are not able to login to xMatters using SSO to login to the xMatters Web User Interface in All Regions. We are currently investigating the issue and will update as information becomes available.
Native Login still works to bypass SSO.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Mar 10, 13:36 PDT
Completed -
The scheduled maintenance has been completed.
Mar 10, 09:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 09:00 PDT
Scheduled -
As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities.
We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled 10-minute maintenance window. During the brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications.
For the APAC region, these updates will take place March 11, at 3am AEDT.