All Systems Operational
North America Operational
Web Interface   ? Operational
Mobile Interface   ? Operational
Email Notifications   ? Operational
SMS Notifications   ? Operational
Voice Notifications   ? Operational
Mobile Push Notifications   ? Operational
Conferencing   ? Operational
Integration Platform   ? Operational
REST API   ? Operational
Email Initiation   ? Operational
Europe, Middle East, and Africa Operational
Web Interface   ? Operational
Mobile Interface   ? Operational
Email Notifications   ? Operational
SMS Notifications   ? Operational
Voice Notifications   ? Operational
Mobile Push Notifications   ? Operational
Conferencing   ? Operational
Integration Platform   ? Operational
REST API   ? Operational
Email Initiation   ? Operational
Asia Pacific Operational
Web Interface   ? Operational
Mobile Interface   ? Operational
Email Notifications   ? Operational
SMS Notifications   ? Operational
Voice Notifications   ? Operational
Mobile Push Notifications   ? Operational
Conferencing   ? Operational
Integration Platform   ? Operational
REST API   ? Operational
Email Initiation   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The latest release of xMatters On-Demand (5.5.219) is scheduled to begin deployment on Monday, July 23. For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/360004025751

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063.
Posted on Jul 19, 08:55 PDT
Past Incidents
Jul 22, 2018

No incidents reported today.

Jul 21, 2018

No incidents reported.

Jul 20, 2018

No incidents reported.

Jul 19, 2018

No incidents reported.

Jul 18, 2018
Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
Jul 18, 10:50 PDT
Monitoring - The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
Jul 18, 10:43 PDT
Identified - The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
Jul 18, 10:28 PDT
Investigating - The xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the Asia Pacific region. We are currently investigating the issue, and will update as information becomes available.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Jul 18, 10:24 PDT
Jul 17, 2018
Postmortem - Read details
Jul 20, 15:44 PDT
Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
Jul 17, 13:01 PDT
Monitoring - The xMatters Incident Response team have confirmed an issue with our global cloud provider. The provider has now implemented a fix and sites are returning back to normal operations. We will provide another update once we receive confirmation that issue has been resolved.
Jul 17, 12:54 PDT
Identified - The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
Jul 17, 12:35 PDT
Investigating - The xMatters monitoring tools have identified a potential issue with xMatters On-Demand for clients located in Europe. We are currently investigating the issue, and will update as information becomes available.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Jul 17, 12:18 PDT
Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018
Completed - The scheduled maintenance has been completed.
Jul 13, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 08:00 PDT
Scheduled - The latest release of xMatters On-Demand (5.5.218) is scheduled to begin deployment on Friday, July 13. For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/360004025751

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063.
Jul 12, 08:55 PDT
Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.