Issue Discovered - Service disruption in European Region - Multiple Services
Monitoring - The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
Oct 19, 2026 - 23:36 PDT
Identified - The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
Oct 19, 2026 - 23:31 PDT
Investigating - xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the Europe region. We are currently investigating the issue and will update as information becomes available.

Please see incident details for specific services impacted.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Oct 19, 2026 - 23:24 PDT
North America Operational
Web Interface Operational
Email Notifications Operational
SMS Notifications Operational
Voice Notifications Operational
Conferencing Operational
Integration Platform Operational
API Operational
Mobile App Operational
Europe, Middle East, and Africa Operational
Web Interface Operational
Email Notifications Operational
SMS Notifications Operational
Voice Notifications Operational
Conferencing Operational
Integration Platform Operational
API Operational
Mobile App Operational
Asia Pacific Operational
Web Interface Operational
Email Notifications Operational
SMS Notifications Operational
Voice Notifications Operational
Conferencing Operational
Integration Platform Operational
API Operational
Mobile App Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 20, 2026

xMatters Firebird release
Completed - The scheduled maintenance has been completed.
Oct 20, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 10:00 PDT
Scheduled - The Firebird release of xMatters will be enabled in all production deployments on October 20, 2026 (between 10:00-10:30 AM Pacific).

For complete release details, sneak peeks at upcoming features, and all the highlights see the Firebird (Sept/Oct) Release Overview.

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information, see xMatters Deployment & Early Access Program.
Oct 16, 10:41 PDT

Oct 19, 2026

Unresolved incident: Issue Discovered - Service disruption in European Region - Multiple Services.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

Issue Discovered - Service disruption in All Regions – SMS Notification to the US and Canada
Postmortem - Read details
Oct 16, 09:25 PDT
Resolved - The short code issue has been addressed, and all SMS notifications to Canada and the United States are now being delivered from our 87961 short code. Thank you for your patience while we addressed this matter.
Oct 16, 09:03 PDT
Monitoring - All SMS traffic to the US and Canada is now being delivered through our secondary short code 66936. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
Sep 21, 11:41 PDT
Investigating - xMatters has identified an issue with xMatters SMS Notification for some clients in All Regions to numbers in the United States and Canada from our short code 87961. We have failed over to our secondary short code 66936. We are currently investigating the issue and will update as information becomes available.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Sep 21, 11:14 PDT

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

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