xMatters Status Page

All Systems Operational

North America Operational
Web Interface Operational
Email Notifications Operational
SMS Notifications Operational
Voice Notifications Operational
Conferencing Operational
Integration Platform Operational
API Operational
Mobile App Operational
Europe, Middle East, and Africa Operational
Web Interface Operational
Email Notifications Operational
SMS Notifications Operational
Voice Notifications Operational
Conferencing Operational
Integration Platform Operational
API Operational
Mobile App Operational
Asia Pacific Operational
Web Interface Operational
Email Notifications Operational
SMS Notifications Operational
Voice Notifications Operational
Conferencing Operational
Integration Platform Operational
API Operational
Mobile App Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

xMatters database upgrades May 26, 2026 09:00-09:10 PDT

As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities.

We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled 10-minute maintenance window. During the brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications.

For the APAC region, these updates will take place May 27, at 2am AEDT.

For more information, see the maintenance notice on the xMatters support site.
Posted on May 07, 2026 - 09:56 PDT

xMatters database upgrades May 26, 2026 15:00-15:10 PDT

As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities.

We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled 10-minute maintenance window. During the brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications.

For the EMEA region, these updates will take place May 26, at 11pm BST.

For more information, see the maintenance notice on the xMatters support site.
Posted on May 07, 2026 - 09:59 PDT

xMatters database upgrades May 27, 2026 14:00-15:00 PDT

As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities.

We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled maintenance window. During this brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications.

For the NA region, these updates will take place May 27, at 2pm PDT.

For more information, see the maintenance notice on the xMatters support site.
Posted on May 07, 2026 - 10:02 PDT
May 15, 2026

No incidents reported today.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026
Issue Discovered - Service disruption in Europe Region – Web User Interface
Postmortem - Read details
May 12, 13:32 PDT
Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
May 1, 02:19 PDT
Monitoring - The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
May 1, 02:03 PDT
Identified - The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
May 1, 02:01 PDT
Investigating - xMatters have identified a potential issue with the xMatters Web User Interface for some clients located in the Europe region. Accessing some pages including Alert details produces an error. We are currently investigating the issue and will update as information becomes available.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
May 1, 01:45 PDT
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