All Systems Operational
North America Operational
Web Interface ? Operational
Mobile Interface ? Operational
Email Notifications ? Operational
SMS Notifications ? Operational
Voice Notifications ? Operational
Mobile Push Notifications ? Operational
Conferencing ? Operational
Integration Platform ? Operational
REST API ? Operational
Email Initiation ? Operational
Europe, Middle East, and Africa Operational
Web Interface ? Operational
Mobile Interface ? Operational
Email Notifications ? Operational
SMS Notifications ? Operational
Voice Notifications ? Operational
Mobile Push Notifications ? Operational
Conferencing ? Operational
Integration Platform ? Operational
REST API ? Operational
Email Initiation ? Operational
Asia Pacific Operational
Web Interface ? Operational
Mobile Interface ? Operational
Email Notifications ? Operational
SMS Notifications ? Operational
Voice Notifications ? Operational
Mobile Push Notifications ? Operational
Conferencing ? Operational
Integration Platform ? Operational
REST API ? Operational
Email Initiation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The latest release of xMatters On-Demand (5.5.255) is scheduled to begin deployment on Monday, April 22. For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/360021746032

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063.
Posted on Apr 18, 08:52 PDT
Past Incidents
Apr 20, 2019

No incidents reported today.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019
Completed - The scheduled maintenance has been completed.
Apr 17, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 08:00 PDT
Scheduled - The latest release of xMatters On-Demand (5.5.254.1) is scheduled to begin deployment on Wednesday, April 17. For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/360021746032

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063.
Apr 16, 08:57 PDT
Apr 16, 2019

No incidents reported.

Apr 15, 2019
Completed - The scheduled maintenance has been completed.
Apr 15, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 08:00 PDT
Scheduled - The latest release of xMatters On-Demand (5.5.254) is scheduled to begin deployment on Monday, April 15. For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/360021746032

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063.
Apr 11, 08:52 PDT
Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019
Completed - The scheduled maintenance has been completed.
Apr 10, 22:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 08:00 PDT
Scheduled - The latest release of xMatters On-Demand (5.5.253.1) is scheduled to begin deployment on Wednesday, April 10. For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/360021746032

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063.
Apr 9, 08:55 PDT
Apr 9, 2019

No incidents reported.

Apr 8, 2019
Completed - The scheduled maintenance has been completed.
Apr 8, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 08:00 PDT
Scheduled - The latest release of xMatters On-Demand (5.5.253) is scheduled to begin deployment on Monday, April 8. For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/360021746032

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063.
Apr 4, 08:53 PDT
Apr 7, 2019

No incidents reported.

Apr 6, 2019
Postmortem - Read details
Apr 12, 16:04 PDT
Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
Apr 6, 07:09 PDT
Monitoring - The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
Apr 6, 06:46 PDT
Identified - The xMatters Incident Response team has identified the source of the issue and is working on a fix. Customers may receive an error when trying to access the system. The error is intermittent.

We will update once a solution has been identified and implemented.
Apr 6, 06:17 PDT
Investigating - The xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in North America. We are currently investigating the issue, and will update as information becomes available.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Apr 6, 06:03 PDT