Investigating - We recommend that customers who have integrated ServiceNow with xMatters hold off on installing the following ServiceNow patch until further notice:
We have observed that this patch may disrupt communication between ServiceNow and xMatters. Our teams are actively investigating the issue and working to determine the appropriate resolution.
If you have already installed the patch and are experiencing integration issues, rolling back the patch has been shown to restore normal operation. Please contact xMatters Support if you need further assistance.
We will provide another update when more information is available. We apologize for any inconvenience.
Aug 26, 2026 - 16:16 PDT
As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities.
We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled 10-minute maintenance window. During the brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications.
For the APAC region, these updates will take place September 2, at 2AM AEDT.
As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities.
We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled 10-minute maintenance window. During the brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications.
For the EMEA region, these updates will take place September 1, at 11PM BST.
As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities.
We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled 10-minute maintenance window. During the brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications.
For the NA region, these updates will take place September 2, at 2PM Pacific.