Identified - We have identified a solution to this issue that will involve using one of the main Chinese carriers to more directly deliver voice calls to China. We have made significant progress in proving out the technical solution, and are moving ahead with the necessary product updates to adopt this approach. Given our current progress and planning, we expect to have a solution before the end of 2023.
Oct 27, 2023 - 09:35 PDT
Investigating - We are currently unable to deliver voice calls to China due to phone providers blocking traffic from multiple sources. We continue to look for a resolution to this issue and are working closely with our suppliers but we cannot provide an estimate of when a solution will be available. Other delivery methods are still able to send notifications to Chinese users and voice calls to other countries in the Asia-Pacific region are unaffected,

For more information, see the accompanying article on the Support site at https://support.xmatters.com/hc/en-us/articles/17026765547547

Aug 01, 2023 - 11:37 PDT
North America Operational
Web Interface ? Operational
Email Notifications ? Operational
SMS Notifications ? Operational
Voice Notifications ? Operational
Conferencing ? Operational
Integration Platform ? Operational
API ? Operational
Mobile App ? Operational
Europe, Middle East, and Africa Operational
Web Interface ? Operational
Email Notifications ? Operational
SMS Notifications ? Operational
Voice Notifications ? Operational
Conferencing ? Operational
Integration Platform ? Operational
API ? Operational
Mobile App ? Operational
Asia Pacific Degraded Performance
Web Interface ? Operational
Email Notifications ? Operational
SMS Notifications ? Operational
Voice Notifications ? Degraded Performance
Conferencing ? Operational
Integration Platform ? Operational
API ? Operational
Mobile App ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 4, 2023

No incidents reported today.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.