xMatters Status

All Systems Operational

North America Operational

Web Interface Operational

Mobile Interface Operational

Email Notifications Operational

SMS Notifications Operational

Voice Notifications Operational

Mobile Push Notifications Operational

Conferencing Operational

Integration Platform Operational

REST API Operational

Email Initiation Operational

Europe, Middle East, and Africa Operational

Web Interface Operational

Mobile Interface Operational

Email Notifications Operational

SMS Notifications Operational

Voice Notifications Operational

Mobile Push Notifications Operational

Conferencing Operational

Integration Platform Operational

REST API Operational

Email Initiation Operational

Asia Pacific Operational

Web Interface Operational

Mobile Interface Operational

Email Notifications Operational

SMS Notifications Operational

Voice Notifications Operational

Mobile Push Notifications Operational

Conferencing Operational

Integration Platform Operational

REST API Operational

Email Initiation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 20, 2019

No incidents reported today.

Mar 19, 2019

On-Demand Deployment Scheduled (All Regions)

Completed - The scheduled maintenance has been completed.
Mar 19, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 08:00 PDT

Scheduled - The latest release of xMatters On-Demand (5.5.250.1) is scheduled to begin deployment on Tuesday, March 19. For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/360021746032

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063.
Mar 18, 08:55 PDT

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

On-Demand Deployment Scheduled (All Regions)

Completed - The scheduled maintenance has been completed.
Mar 14, 22:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 08:00 PDT

Scheduled - The latest release of xMatters On-Demand (5.5.250) is scheduled to begin deployment on Thursday, March 14. For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/360021746032

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063.
Mar 13, 08:56 PDT

Issue Discovered - Service disruption in Notification Delivery

Postmortem - Read details
Mar 19, 16:22 PDT

Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
Mar 14, 15:57 PDT

Monitoring - The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
Mar 14, 15:35 PDT

Identified - The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
Mar 14, 15:15 PDT

Investigating - The xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients. We are currently investigating the issue, and will update as information becomes available.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Mar 14, 15:12 PDT

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

Issue Discovered - Service disruption in Europe

Postmortem - Read details
Mar 15, 15:30 PDT

Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
Mar 9, 11:19 PST

Investigating - The xMatters monitoring tools have identified a potential issue with notification delivery for xMatters On-Demand for some clients located in Europe. We are currently investigating the issue, and will update as information becomes available.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Mar 9, 10:49 PST

Mar 8, 2019

No incidents reported.

Mar 7, 2019

On-Demand Deployment Scheduled (All Regions)

Completed - The scheduled maintenance has been completed.
Mar 7, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 08:01 PST

Scheduled - The latest release of xMatters On-Demand (5.5.249) is scheduled to begin deployment on Thursday, March 7. For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/360021746032

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063.
Mar 6, 08:56 PST

Mar 6, 2019

No incidents reported.