The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter. We will provide a full root cause analysis once the post-mortem activities have been completed.
Nov 15, 09:47 PST
The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
Nov 15, 09:25 PST
Some customers in North America should start to see notifications delivered again without any delays. We are continuing to work on restoring services for the remaining customers. We will continue to post updates here as they become available.
Nov 15, 08:58 PST
European region customers should now be seeing notifications delivered without any delay. We are continuing to work on resolving delays for North American customers. We will continue to provide updates as they become available.
Nov 15, 08:10 PST
The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
Nov 15, 07:42 PST
xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the North America region. Some clients may notice delays in receiving notifications. We are currently investigating the issue and will update as information becomes available.
Please see incident details for specific services impacted.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new
- our support agents are waiting to help.
Nov 15, 07:29 PST