xMatters Status

On-Demand Deployment Scheduled (All Regions)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 08:00 PDT

Scheduled - The latest release of xMatters On-Demand (5.5.231) is scheduled to begin deployment on October 22. For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/360013014412

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063.

North America Operational

Web Interface Operational

Mobile Interface Operational

Email Notifications Operational

SMS Notifications Operational

Voice Notifications Operational

Mobile Push Notifications Operational

Conferencing Operational

Integration Platform Operational

REST API Operational

Email Initiation Operational

Europe, Middle East, and Africa Operational

Web Interface Operational

Mobile Interface Operational

Email Notifications Operational

SMS Notifications Operational

Voice Notifications Operational

Mobile Push Notifications Operational

Conferencing Operational

Integration Platform Operational

REST API Operational

Email Initiation Operational

Asia Pacific Operational

Web Interface Operational

Mobile Interface Operational

Email Notifications Operational

SMS Notifications Operational

Voice Notifications Operational

Mobile Push Notifications Operational

Conferencing Operational

Integration Platform Operational

REST API Operational

Email Initiation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 21, 2018

No incidents reported.

Oct 20, 2018

No incidents reported.

Oct 19, 2018

No incidents reported.

Oct 18, 2018

No incidents reported.

Oct 17, 2018

Issue Discovered - Service disruption in North America

Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
Oct 17, 17:13 PDT

Monitoring - The xMatters Incident Response team has deployed a temporary fix for the issue. Notification delivery times have returned to normal and a permanent fix is being worked on.

We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
Oct 17, 13:47 PDT

Identified - The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
Oct 17, 13:13 PDT

Investigating - The xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in North America. Users may see a delay of up to 20 minutes for notifications.

We are currently investigating the issue, and will update as information becomes available.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Oct 17, 12:58 PDT

Oct 16, 2018

Issue Discovered - Service disruption in North America

Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
Oct 16, 14:16 PDT

Monitoring - The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
Oct 16, 14:09 PDT

Investigating - The xMatters team have identified a potential issue with xMatters On-Demand for some clients located in North America. We are currently investigating the issue, and will update as information becomes available.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Oct 16, 13:32 PDT

Oct 15, 2018

On-Demand Deployment Scheduled (All Regions)

Completed - The scheduled maintenance has been completed.
Oct 15, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 08:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 11, 10:00 PDT

Scheduled - The latest release of xMatters On-Demand (5.5.230) is scheduled to begin deployment on October 15. For information about the fixes and updates in this release, refer to the Support Notes at https://support.xmatters.com/hc/en-us/articles/360013014412

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063.
Oct 11, 09:58 PDT

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

Issue Discovered - Service disruption in North America

Postmortem - Read details
Oct 17, 09:31 PDT

Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
Oct 9, 20:52 PDT

Investigating - The xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in North America. We are currently investigating the issue, and will update as information becomes available.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Oct 9, 20:21 PDT

Maintenance notice: SMS messages and Communication API

Completed - The scheduled maintenance has been completed.
Oct 9, 10:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 10:00 PDT

Scheduled - We’re making some necessary upgrades to our infrastructure that will require a brief interruption in service for all SMS notifications, and for customers using our Communication API.

On Tuesday, October 9, 2018 at 10am PDT, we'll be performing maintenance for no more than 30 minutes that will cause SMS notifications and the Communication API to be unavailable.

For more information, see the article on our Support site at https://support.xmatters.com/hc/en-us/articles/360016404331
Oct 3, 10:34 PDT

Oct 8, 2018

No incidents reported.

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