All Systems Operational
North America Operational
Web Interface ? Operational
Email Notifications ? Operational
SMS Notifications ? Operational
Voice Notifications ? Operational
Conferencing ? Operational
Integration Platform ? Operational
API ? Operational
Mobile App ? Operational
Europe, Middle East, and Africa Operational
Web Interface ? Operational
Email Notifications ? Operational
SMS Notifications ? Operational
Voice Notifications ? Operational
Conferencing ? Operational
Integration Platform ? Operational
API ? Operational
Mobile App ? Operational
Asia Pacific Operational
Web Interface ? Operational
Email Notifications ? Operational
SMS Notifications ? Operational
Voice Notifications ? Operational
Conferencing ? Operational
Integration Platform ? Operational
API ? Operational
Mobile App ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We're always looking to upgrade our technologies to deliver the best possible features and functionality, including security updates, performance enhancements, and compatibility improvements.

Our latest target: switching to JDK 11 (and the AdoptOpenJDK suite) on Tuesday, September 17.

For more information about these changes, check out the support article here: https://support.xmatters.com/hc/en-us/articles/360033568811

(This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters On-Demand as normal while the deployment is in progress. )
Posted on Sep 13, 10:54 PDT
Past Incidents
Sep 20, 2019

No incidents reported today.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019
Postmortem - Read details
Sep 17, 08:50 PDT
Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
Sep 9, 10:53 PDT
Monitoring - The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
Sep 9, 10:47 PDT
Identified - The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
Sep 9, 10:43 PDT
Investigating - xMatters monitoring tools have identified a potential issue with the xMatters Integration Platform for some clients located in the North America region. We are currently investigating the issue and will update as information becomes available.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Sep 9, 10:38 PDT
Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.