Issue Discovered - Service disruption in All Regions – SMS Notification to the US and Canada
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Monitoring - All SMS traffic to the US and Canada is now being delivered through our secondary short code 66936. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
Sep 21, 2026 - 11:41 PDT
Sep 21, 2026 - 11:41 PDT
Investigating - xMatters has identified an issue with xMatters SMS Notification for some clients in All Regions to numbers in the United States and Canada from our short code 87961. We have failed over to our secondary short code 66936. We are currently investigating the issue and will update as information becomes available.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Sep 21, 2026 - 11:14 PDT
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Sep 21, 2026 - 11:14 PDT
North America
Operational
Web Interface
Operational
Email Notifications
Operational
SMS Notifications
Operational
Voice Notifications
Operational
Conferencing
Operational
Integration Platform
Operational
API
Operational
Mobile App
Operational
Europe, Middle East, and Africa
Operational
Web Interface
Operational
Email Notifications
Operational
SMS Notifications
Operational
Voice Notifications
Operational
Conferencing
Operational
Integration Platform
Operational
API
Operational
Mobile App
Operational
Asia Pacific
Operational
Web Interface
Operational
Email Notifications
Operational
SMS Notifications
Operational
Voice Notifications
Operational
Conferencing
Operational
Integration Platform
Operational
API
Operational
Mobile App
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance