All Systems Operational
North America Operational
Web Interface ? Operational
Email Notifications ? Operational
SMS Notifications ? Operational
Voice Notifications ? Operational
Conferencing ? Operational
Integration Platform ? Operational
API ? Operational
Mobile App ? Operational
Europe, Middle East, and Africa Operational
Web Interface ? Operational
Email Notifications ? Operational
SMS Notifications ? Operational
Voice Notifications ? Operational
Conferencing ? Operational
Integration Platform ? Operational
API ? Operational
Mobile App ? Operational
Asia Pacific Operational
Web Interface ? Operational
Email Notifications ? Operational
SMS Notifications ? Operational
Voice Notifications ? Operational
Conferencing ? Operational
Integration Platform ? Operational
API ? Operational
Mobile App ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 18, 2019

No incidents reported today.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019
Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter. We will provide a full root cause analysis once the post-mortem activities have been completed.
Nov 15, 09:47 PST
Monitoring - The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
Nov 15, 09:25 PST
Update - Some customers in North America should start to see notifications delivered again without any delays. We are continuing to work on restoring services for the remaining customers. We will continue to post updates here as they become available.
Nov 15, 08:58 PST
Update - European region customers should now be seeing notifications delivered without any delay. We are continuing to work on resolving delays for North American customers. We will continue to provide updates as they become available.
Nov 15, 08:10 PST
Identified - The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
Nov 15, 07:42 PST
Investigating - xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the North America region. Some clients may notice delays in receiving notifications. We are currently investigating the issue and will update as information becomes available.

Please see incident details for specific services impacted.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Nov 15, 07:29 PST
Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019
Completed - The scheduled maintenance has been completed.
Nov 12, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 10:01 PST
Scheduled - The Galaga release of xMatters On-Demand will be enabled in all production deployments on November 12 (between 10:00-11:00 AM PST).

For complete release details (and some sneak peeks at upcoming features), check out the Galaga (Oct/Nov) 2019 Release Overview at https://xmatters.com/galaga

This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information about our deployment process, see https://support.xmatters.com/hc/en-us/articles/206593063
Nov 5, 10:32 PST
Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019
Postmortem - Read details
Nov 8, 13:37 PST
Resolved - At approximately 5:56am PDT, we experienced an issue with xMatters that prevented users in North America to access the web user interface. Services were restored at approximately 7:12am PDT.
Nov 7, 07:16 PST
Update - We are continuing to investigate this issue.
Nov 7, 07:12 PST
Update - We are continuing to investigate this issue.
Nov 7, 06:50 PST
Investigating - At approximately 5:56am PDT, our internal monitoring detected an issue affecting some customers in North America. Some customers may be unable to log into their xMatters instances.

We are currently investigating this issue.
Nov 7, 06:19 PST
Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.