Resolved -
We are currently seeing error rates down to normal levels and we are considering this issue resolved at this time
Jun 12, 15:12 PDT
Monitoring -
At this time, we are seeing all services recovering. We will continue to monitor until we have confirmation from our upstream provider that they have fully resolved the issue.
Jun 12, 13:53 PDT
Update -
We are continuing to work with our upstream providers. Their engineers have confirmed that the underlying dependency is recovered in most regions and all their engineering teams are actively engaged and working on service recovery.
We do not have an ETA for full service recovery.
Jun 12, 13:06 PDT
Update -
We are still working with our upstream providers. Their engineers are continuing to mitigate the issue and we have confirmation that the issue is recovered in some locations. We do not have an ETA on full mitigation at this point. We continue to operate in a degraded state.
Jun 12, 12:34 PDT
Identified -
The xMatters Incident Response team has identified the source of the issue with an upstream provider and is working with them on identifying a fix. We will update once a solution has been identified and implemented.
Jun 12, 12:04 PDT
Investigating -
xMatters monitoring tools have identified a potential issue with the xMatters Integration Platform for some clients located in the North America region. We are currently investigating the issue and will update as information becomes available.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Jun 12, 11:47 PDT