The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
Posted May 11, 2017 - 08:42 PDT
Monitoring
The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
Posted May 11, 2017 - 08:38 PDT
Update
Voice notifications and Email Initiation services have now been resolved. Some clients may still be experiencing issues with the Conferencing service. We will continue to provide updates as they become available.
Posted May 11, 2017 - 07:55 PDT
Identified
The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
Posted May 11, 2017 - 07:06 PDT
Investigating
The xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in Europe. We are currently investigating the issue, and will update as information becomes available.
Posted May 11, 2017 - 06:54 PDT
This incident affected: Europe, Middle East, and Africa (Conferencing).