Update - We are finalizing the technical solution we identified in October and working through the last of the product and architecture updates required. With the current code freezes in place until the end of the year and a reduced availability of some resources over the upcoming holiday season, our new expected implementation date is early in 2024.
Dec 21, 2023 - 10:57 PST
Dec 21, 2023 - 10:57 PST
Identified - We have identified a solution to this issue that will involve using one of the main Chinese carriers to more directly deliver voice calls to China. We have made significant progress in proving out the technical solution, and are moving ahead with the necessary product updates to adopt this approach. Given our current progress and planning, we expect to have a solution before the end of 2023.
Oct 27, 2023 - 09:35 PDT
Oct 27, 2023 - 09:35 PDT
Investigating - We are currently unable to deliver voice calls to China due to phone providers blocking traffic from multiple sources. We continue to look for a resolution to this issue and are working closely with our suppliers but we cannot provide an estimate of when a solution will be available. Other delivery methods are still able to send notifications to Chinese users and voice calls to other countries in the Asia-Pacific region are unaffected,
For more information, see the accompanying article on the Support site at https://support.xmatters.com/hc/en-us/articles/17026765547547
Aug 01, 2023 - 11:37 PDT
For more information, see the accompanying article on the Support site at https://support.xmatters.com/hc/en-us/articles/17026765547547
Aug 01, 2023 - 11:37 PDT
North America
Operational
Web Interface
?
Operational
Email Notifications
?
Operational
SMS Notifications
?
Operational
Voice Notifications
?
Operational
Conferencing
?
Operational
Integration Platform
?
Operational
API
?
Operational
Mobile App
?
Operational
Europe, Middle East, and Africa
Operational
Web Interface
?
Operational
Email Notifications
?
Operational
SMS Notifications
?
Operational
Voice Notifications
?
Operational
Conferencing
?
Operational
Integration Platform
?
Operational
API
?
Operational
Mobile App
?
Operational
Asia Pacific
Degraded Performance
Web Interface
?
Operational
Email Notifications
?
Operational
SMS Notifications
?
Operational
Voice Notifications
?
Degraded Performance
Conferencing
?
Operational
Integration Platform
?
Operational
API
?
Operational
Mobile App
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance