Resolved -
The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
Nov 21, 06:01 PST
Update -
We are continuing to investigate this issue.
Nov 21, 05:55 PST
Investigating -
xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the North America region. This is affecting users located near the Asia Pacific Region attempting to access xMatters. We are currently investigating the issue and will update as information becomes available.
Please see incident details for specific services impacted.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Nov 21, 05:54 PST