The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
Posted Nov 12, 2026 - 21:55 PST
Update
We have identified that notification delivery is occurring, but is not reflected correctly in reporting. The Alert report is falsely showing delivered notifications as "Not Notified". We are continuing to investigate the issue.
Posted Nov 12, 2026 - 20:23 PST
Identified
The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
Posted Nov 12, 2026 - 18:16 PST
Investigating
xMatters has identified an issue with xMatters On-Demand for some clients located in the North America region. We are seeing delays in notification deliveries. We are currently investigating the issue and will update as information becomes available.
Please see incident details for specific services impacted.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Posted Nov 12, 2026 - 17:58 PST
This incident affected: North America (Web Interface, Email Notifications, SMS Notifications, Voice Notifications, Conferencing, Integration Platform, API, Mobile App).