The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
Posted 5 months ago. Jan 12, 2018 - 12:05 PST
The xMatters conference provider has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
Posted 5 months ago. Jan 12, 2018 - 11:51 PST
Our provider continues to work on resolving the routing failures for inbound calls from Canada to a small subset of Twilio US Toll-free numbers. We will continue to provide updates as they become available.
Posted 5 months ago. Jan 12, 2018 - 10:01 PST
Our provider is experiencing intermittent issues routing inbound calls from Canada to a small subset of US Toll-free numbers. The issue has been identified as a routing equipment failure and our provider is working to fix the problem as soon as possible
Posted 5 months ago. Jan 12, 2018 - 08:53 PST
The xMatters Incident Response team has identified the source of the issue. We are currently working with our provider to address this issue. We will update once a solution has been identified and implemented.
Posted 5 months ago. Jan 12, 2018 - 08:29 PST
The xMatters incident team have identified a potential issue with xMatters On-Demand for some clients located in the North America region. We are currently investigating an issue with conferencing where dialling into a conference via toll free number results in not being able to join the conference. Other methods such as dialling via toll number or receiving a call to join are not impacted. We will update as more information becomes available.
Posted 5 months ago. Jan 12, 2018 - 08:04 PST
This incident affected: North America (Conferencing).