The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
Posted Mar 10, 2026 - 13:54 PDT
Identified
The xMatters Incident Response team believes they have identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
Posted Mar 10, 2026 - 13:51 PDT
Investigating
We have reports that some users are not able to login to xMatters using SSO to login to the xMatters Web User Interface in All Regions. We are currently investigating the issue and will update as information becomes available.
Native Login still works to bypass SSO.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Posted Mar 10, 2026 - 13:36 PDT
This incident affected: North America (Web Interface), Europe, Middle East, and Africa (Web Interface), and Asia Pacific (Web Interface).