A fix has been implemented and we are monitoring the results.
Posted Apr 03, 2025 - 14:18 PDT
Update
The xMatters Incident Response team has identified the source of the issue and are currently testing a fix. We will provide another update shortly.
Posted Apr 03, 2025 - 14:13 PDT
Update
The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
Posted Apr 03, 2025 - 14:00 PDT
Update
The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
Posted Apr 03, 2025 - 13:59 PDT
Update
The xMatters Incident Response team has identified the source of the issue and is still actively working on a fix, there is no current estimate on resolution time. We will update once a solution has been implemented.
Posted Apr 03, 2025 - 13:26 PDT
Update
The xMatters Incident Response team has identified the source of the issue and is still actively working on a fix, there is no current estimate on resolution time. We will update once a solution has been implemented.
Posted Apr 03, 2025 - 12:56 PDT
Update
The xMatters Incident Response team has identified the source of the issue and is still actively working on a fix, there is no current estimate on resolution time. We will update once a solution has been implemented.
Posted Apr 03, 2025 - 12:26 PDT
Update
The xMatters Incident Response team has identified the source of the issue and is still actively working on a fix, there is no current estimate on resolution time. We will update once a solution has been implemented.
Posted Apr 03, 2025 - 12:00 PDT
Update
The xMatters Incident Response team has identified the source of the issue and is actively working on a fix, there is no current estimate on resolution time. We will update once a solution has been implemented.
Posted Apr 03, 2025 - 11:44 PDT
Update
The xMatters Incident Response team has identified the source of the issue and is still working on a fix. We will update once a solution has been identified and implemented.
Posted Apr 03, 2025 - 11:28 PDT
Update
The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
Posted Apr 03, 2025 - 11:01 PDT
Update
The xMatters Incident Response team has identified the source of the issue and is still working on a fix. We will update once a solution has been identified and implemented.
Posted Apr 03, 2025 - 10:46 PDT
Identified
The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
Posted Apr 03, 2025 - 10:17 PDT
Investigating
xMatters monitoring tools have identified a potential issue with xMatters Integration Platform for some clients in All Regions. We are currently investigating the issue and will update as information becomes available.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Posted Apr 03, 2025 - 10:15 PDT
This incident affected: Europe, Middle East, and Africa (Integration Platform), Asia Pacific (Integration Platform), and North America (Integration Platform).