xMatters database upgrades

Scheduled for May 27, 14:00 - 15:00 PDT

Scheduled

As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities.

We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled maintenance window. During this brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications.

For the NA region, these updates will take place May 27, at 2pm PDT.

For more information, see the maintenance notice on the xMatters support site.

Posted May 07, 2026 - 10:02 PDT

This scheduled maintenance affects: North America (Web Interface, Email Notifications, SMS Notifications, Voice Notifications, Conferencing, Integration Platform, API, Mobile App).