The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
Posted May 13, 2024 - 11:35 PDT
Monitoring
The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
Posted May 13, 2024 - 11:24 PDT
Update
We are continuing to work on a fix for this issue.
Posted May 13, 2024 - 10:47 PDT
Update
We are continuing to work on a fix for this issue.
Posted May 13, 2024 - 10:22 PDT
Identified
The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
Posted May 13, 2024 - 10:06 PDT
Investigating
xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the Asia Pacific region. We are currently investigating the issue and will update as information becomes available.
Please see incident details for specific services impacted.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Posted May 13, 2024 - 10:05 PDT
This incident affected: Asia Pacific (Web Interface, Email Notifications, SMS Notifications, Voice Notifications, Conferencing, Integration Platform, API, Mobile App).