xMatters database upgrades

Scheduled for May 26, 09:00 - 09:10 PDT

Scheduled

As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities.

We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled 10-minute maintenance window. During the brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications.

For the APAC region, these updates will take place May 27, at 2am AEDT.

For more information, see the maintenance notice on the xMatters support site.

Posted May 07, 2026 - 09:56 PDT

This scheduled maintenance affects: Asia Pacific (Web Interface, Email Notifications, SMS Notifications, Voice Notifications, Conferencing, Integration Platform, API, Mobile App).